Darren is the Co-Founder of Cloud Tech Gurus, and Rob Enslow is Senior Executive Partner.

Cloud Tech Gurus are technology matchmakers. They help call centres to more effectively and efficiently source and procure technology solutions. They invest 40+ hours to each client project, at no cost to you, as they are compensated by suppliers.

Today, they share the little-known next generation of contact centre technology solutions, which can make a big difference in your centre.

You'll Learn:

• The technology solutions which are in the highest demand right now (06:35).

• The solution which handles better, faster, and cheaper than a live agent. Often with a higher CX score (08:33).

• What RPA is, and how it can replace 2 to 6 of your people, for a fraction of the cost (09:27).

• The technology that can clone your subject matter experts and high performers, and cut training time for new hires in half. And return your investment in 90 days (11:30).

• How you can access a global workforce of contact centre agents on-demand, cutting your cost of talent acquision and staffing in half (13:24).

• How a conversational AI tool has generated $25 million in additional revenue for one organisation, in the past year (15:57).

• How an AI tool predicts and prevents escalation in customer care, and is creating savings of 30 - 60% of escalation costs (17:01).

• The technology solution which enables you to get rid of your PBX and has 100% guaranteed uptime, saving you tens of thousands of dollars (18:14).

   

Full show notes: https://bravatrak.com/cloud-tech-gurus-podcast 

Connect with Darren and Rob on LinkedIn.

Check out the Cloud Tech Gurus website, and get updates on the latest technologies.

 

Follow me on LinkedIn, or connect with me on Facebook.