We discuss Ome’s approach to offering an alternative monthly subscription for the deposit and their new helpline that supports tenants including their mental health which is proving vital during the pandemic and is open to any tenant who downloads their app regardless of membership.

With the average deposit currently around £1,299 (without all the other costs associated with moving) Matthew and Sián explore why Ome has made inventories a mandatory component of their service. How resolutions / disputes are won or lost at the first part of a tenancy, why evidence for an adjudication is vital and how, without the inventory / check out reports, this would be difficult to manage.