In this episode we sit down with Brandon Russell, our new Chief Customer Success Officer, for an engaging and personal conversation as part of our Executive Series. Brandon shares what customer success truly means beyond traditional support, why first‑year adoption and retention matter, and how leadership, ownership, and urgency with purpose drive strong teams. 

Along the way, listeners get to know Brandon as a leader and a person—from habits and routines to lessons learned, family life, and a rapid‑fire “this or that.” A thoughtful look at people‑first leadership and building meaningful customer relationships.