The Pivot Playbook: Navigating Change with Confidence | Executive Masterclass with Krista Pacheco

Does the current market feel chaotic? Are you constantly reacting to interest rates, inventory shifts, and industry changes? In this Executive Masterclass, Krista Pacheco (VP of Transaction Operations at eXp Realty) reveals the difference between "Reacting" (panic) and "Pivoting" (strategy).

Krista breaks down the "William Bridges Transition Model" to help you understand why you feel stuck in the "Messy Middle" and delivers a tactical 7-Step Pivot Playbook to help you restructure your business without burning out.

If you are questioning your niche, your team structure, or your budget for 2026, this is the operational framework you need to make the right decision.

📥 Download the "Pivot Playbook" PDF: 
🎓 Join eXp University: https://www.expuniversity.com/
👉 Connect with Krista Pacheco: https://www.linkedin.com/in/krista-pacheco-45250419

0:00 – Introduction: Change is the Job
1:25 – The Psychology of Change: Why we resist pivoting
3:00 – Pivot vs. Reaction: How to tell the difference
5:25 – The "William Bridges Model": Managing the Neutral Zone
7:40 – The "Messy Middle": Why you feel stuck (Analysis Paralysis)
11:25 – THE PIVOT PLAYBOOK (7 Steps)
11:55 – Step 1: Notice the Signal (Not the crisis)
13:35 – Step 3: Define the Question (Trade-off thinking)
14:15 – Step 4: Map the Options (Double Down, Optimize, Pivot, Pause)
15:30 – Step 6: Execute Simply (30-60-90 Day Windows)
17:00 – Leadership During Change: Managing Energy vs. Tasks

Krista Pacheco is the Vice President of Transaction Operations at eXp Realty. She specializes in building scalable operational engines that help agents and teams navigate complex market shifts with stability and confidence.

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