Expectancy Violations Theory and the Service Industry "Norm"

Welcome to One More Shot with Jason and Mitch!&nbsp; Join two seasoned service industry pros as they mix up conversations about life behind the bar, communication theory, and everything in between.Whether you’re navigating customer chaos, decoding human behavior, or just looking for a laugh, Jason and Mitch have your back. With relatable stories, fresh insights, and a dash of humor, this podcast is your go-to guide for mastering the art of connection—whether you’re serving up drinks or serving up ideas.Pour yourself a drink, pull up a chair, and let’s take one more shot.New episodes every Wednesday!&nbsp; Email us at onemoreshotpod@gmail.com!

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Welcome to One More Shot with Jason and Mitch!  Join two seasoned service industry pros as they mix up conversations about life behind the bar, communication theory, and everything in between. Whether you’re navigating customer chaos, decoding human behavior, or just looking for a laugh, Jason and Mitch have your back. With relatable stories, fresh insights, and a dash of humor, this podcast is your go-to guide for mastering the art of connection—whether you’re serving up drinks or serving up ideas. Pour yourself a drink, pull up a chair, and let’s take one more shot. New episodes every Wednesday!  Email us at onemoreshotpod@gmail.com!

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Expectancy Violations Theory and the Service Industry "Norm"

Expectancy Violations Theory and the Service Industry "Norm"