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Expectation vs. Reality: How to Bridge the Gap with Clients in the Salon
Ever have a client walk in with a Pinterest hair fantasy and walk out disappointed? Yeah, we've all been there. Join us as we delve into the trenches of salon life, sharing real-life scenarios, practical tips, and expert advice to help you communicate effectively and build trust and loyalty with your client. Subscribe now & leave a review to get automatically entered into our next big givewaway!
For more topics, questions, or industry related conversations, leave a review with us and we will add it in!
Get a copy of our Free Client Retention Guide
Key Takeaways:
1. Ask your client to zoom into the picture to clarify what part of the image they’re drawn to.
2. Educate your client: What the service would look like, the upkeep, and how often they need to come back in.
3. Use a color consultation form and give 2 options, breaking apart by time and starting rate.
4. Our job is to help a client decide what they actually want.
5. Over communicate during the consultation, and look for those non-verbal cues.
6. Use the same verbiage your clients use.
7. Stick to the positives, find the answer and create a solution.
8. Try breaking the ice with a little humor when it comes to unrealistic expectations.
9. No your limits and be OK with having to turn down the service if it is an unreasonable request.
10. Give yourself a cushion of time and quoting the amount of service to save any unforeseen changes.
11. Walk them through the entire process, so they know what to expect and communicate as you go.
Get hooked up with our number 1 profitable business tool & Sponsor SalonScale. See what has saved saved thousands of beauty professionals time and money.
Enjoy 15% off our favorite skincare line and Sponsor, Pharmagel, a clean skincare line trusted skincare line for over 30 years!
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Ever have a client walk in with a Pinterest hair fantasy and walk out disappointed? Yeah, we've all been there. Join us as we delve into the trenches of salon life, sharing real-life scenarios, practical tips, and expert advice to help you communicate effectively and build trust and loyalty with your client. Subscribe now & leave a review to get automatically entered into our next big givewaway!
For more topics, questions, or industry related conversations, leave a review with us and we will add it in!
Get a copy of our Free Client Retention Guide
Key Takeaways:
1. Ask your client to zoom into the picture to clarify what part of the image they’re drawn to.
2. Educate your client: What the service would look like, the upkeep, and how often they need to come back in.
3. Use a color consultation form and give 2 options, breaking apart by time and starting rate.
4. Our job is to help a client decide what they actually want.
5. Over communicate during the consultation, and look for those non-verbal cues.
6. Use the same verbiage your clients use.
7. Stick to the positives, find the answer and create a solution.
8. Try breaking the ice with a little humor when it comes to unrealistic expectations.
9. No your limits and be OK with having to turn down the service if it is an unreasonable request.
10. Give yourself a cushion of time and quoting the amount of service to save any unforeseen changes.
11. Walk them through the entire process, so they know what to expect and communicate as you go.
Get hooked up with our number 1 profitable business tool & Sponsor SalonScale. See what has saved saved thousands of beauty professionals time and money.
Enjoy 15% off our favorite skincare line and Sponsor, Pharmagel, a clean skincare line trusted skincare line for over 30 years!