Earmark On The Road

#Expensicon 1: How Expensify Learned to Scale Support


Listen Later

Recorded live at ExpensiCon - In this episode of The Cloud Accounting Podcast, hosts Blake Oliver, CPA, and David Leary chat with Expensify's Daniel Vidal to share the company's journey towards revolutionizing their customer support. As Expensify's fast-paced growth led to an influx of millions of users, mostly employees with simple queries, they realized their support, while successful for the majority, failed to cater to the complex needs of accountants. Over the last 18 months, they have focused on transforming their customer support.

Many thanks to Expensify for making this episode possible!
Learn more about Expensify here: https://www.expensify.com/
Learn more about ExpensiCon here: https://expensicon.com/

Meet Daniel Vidal, Chief Strategy Officer at Expensify
LinkedIn: https://www.linkedin.com/in/daniel-vidal-b2314932/
Twitter: https://twitter.com/DanielVidal88

Earmark
Learn more: https://earmarkcpe.com/
Download on Apple App Store
Download on Google Play

Subscribe to
Earmark On The Road Podcast
The Accounting Podcast (formerly Cloud Accounting Podcast)

#ExpensiCon

...more
View all episodesView all episodes
Download on the App Store

Earmark On The RoadBy Earmark Media