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Contact us here [email protected] if you:

• Want help finding a franchise 
• Would like to be featured on our program
• Would like help producing or want a podcast produced for you
• Are a franchise company and want access to our free ROI Tracker dashboard

In this episode, Lance Hood of FranPro interviews Matthew Nelson, in Solutions Engineering at Nextiva. Matthew Nelson is an incredible resource for any franchise organization. If you would like to work with Matthew you can reach him here: https://Franpro.vip/GoNextiva2

Gamefication to engage your teams and track, measure and improve your most valuable KPI's, while Call Pop displays the history of existing callers.  This digital communication tech uses AI to track sentiment through the entire customer journey.

Covered in this call:

• ​AI tracks sentiment at each interaction of the customer journey
• ​​​AI proactively monitors social media for bad reviews
• ​​​Call pop recognizes callers and provides call history for context
• ​​​Integrates with over 300 common CRM, POS, and ERP systems
• ​​​Gamification motivates call center employees ​on any metric
• ​And more

Join us on a journey into the innovative world of advanced phone systems with our guest, Matt Nelson from Solution Engineering at Nextiva. Uncover how this revolutionary phone system as a service is transforming business communication by tracking real-time customer sentiment and journey, and providing a comprehensive dashboard with a suite of services from phone, email, SMS, to even web chat. Brace yourself for a deep dive into the intricacies of Nextiva, as Matt guides us through how it's not just a phone system, but a game-changing tool offering a goldmine of business insights.

Have you ever wondered about the power of API and AI in advanced phone systems? Matt shares how Nextiva's cutting-edge AI system recognizes caller ID, offers call context, and executes automated follow-ups. Fascinating, isn't it? We also delve into the potential of sentiment analysis, as a fast and efficient way for businesses to respond to customer needs. Hear how Nextiva's technology was pivotal during the pandemic with their mass notification feature and how their call pop feature aids businesses in managing tricky customer situations.

Discover the ins and outs of phone number porting and how Nextiva's franchise systems are deployed. We talk about Nextiva's dedicated department for franchise companies, where technicians well-acquainted with call flow and scenarios simplify and expedite the deployment process. Tune in, and let Matt Nelson enlighten you on the transformative power of Nextiva, your one-stop solution to streamline business communication and tap into invaluable data and insights. This episode is a must-listen for anyone seeking to elevate their business communication to new heights.

Contact us at [email protected] if you:

• Want help finding the right franchise for you
• Would like to be featured on our program
• Would like help to produce or want a podcast produced for you
• Are a franchise company and want Free access to our ROI Tracker dashboard

*Some of the companies we interview compensate us a commission if you purchase something.