Experience Design is crucial in delivering and driving value for ServiceNow Customers.

Victor Chan, Product Success Architect, shares his experience with ServiceNow Implementation Partners to help them craft their own signature experience design and delight the customers in the first pass. 

The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.

Key highlights of the Episode: 

03:09 - Victor’s background and how he got into Product Management

05:08 - Delivering and driving value for ServiceNow Customers

06:48 - Experience Design at ServiceNow

09:54 - The biggest challenge with Experience Design

13:52 - One piece of advice for the Implementation Partners

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