The CX Leader Podcast | A resource for customer experience leaders

Experience Management 101, Part 1

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Experience Management, or “XM”, is a newer term in the area of customer experience and CX professionals will certainly be hearing more about how XM will impact their programs. Steve welcomes Aimee Lucas from the Qualtrics XM Institute to provide an overview of experience management and how it impacts CX professionals’ efforts within their companies.
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The CX Leader Podcast | A resource for customer experience leadersBy Walker Information
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