Zendesk Insights - Exploring the trends, technologies, and innovations shaping the future of customer service

Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley


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On this episode we’re joined by Jeremy Kingsley, Global Lead of Strategic Foresight at Economist Impact. Jeremy provides much useful insight into how companies can approach the adoption of AI in a responsible way while leveraging it to its fullest potential.


We discuss:


(2:38) The early adoption of AI in the financial services industry.

(5:29) The importance of data protection and regulation for AI.

(7:20) Why companies need to be transparent when using AI.

(9:43) Different approaches to data regulation across regions.

(13:43) Consequences of implementing AI without proper consideration of security and privacy.

(18:11) How companies are rethinking business models and generating new products with AI.

(20:39) The potential for AI to revamp industries like education and healthcare.

(24:50) How AI can make jobs more efficient and lead to more creativity.

(28:27) Key advice for industry leaders about how to experiment and be transparent with AI.


Resources Mentioned:


Jeremy Kingsley -

https://www.linkedin.com/in/jeremykingsley/?originalSubdomain=uk

Economist Impact -

https://www.linkedin.com/company/economist-impact/

https://impact.economist.com/

zendesk.com/community

usergroups.zendesk.com



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