Customer Connect: A Customer Experience Podcast for Small Business Owners

Expert Insights with Karen Thrussell Part 1: Mastering Stock Management & Retail Success


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In this episode, I sit down with retail industry expert Karen Thrussell from remarketable.com.au, who brings over 30 years of experience working with both large corporations and independent retailers. Together, we dive deep into one of the most critical yet challenging aspects of retail—stock management.

Karen shares invaluable insights on inventory control, demand forecasting, and the strategies retailers can use to stay competitive in a fast-changing market. We talk about how independent retailers can differentiate themselves from major players like Amazon, Kmart, and Temu, and why having the right stock at the right time is key to boosting sales and customer satisfaction.

We also discuss the evolving landscape of online and physical retail, the power of unique product offerings, and how small businesses can leverage exceptional service to create a loyal customer base. Whether you run a brick-and-mortar store or an e-commerce business, this episode is packed with actionable advice to help you streamline operations and maximise profitability.

I can’t wait for you to hear this conversation—plus, stay tuned for Part 2 coming this Friday, where Karen shares even more expert tips on mastering retail success!

Karen Thrussell
www.remarketable.com.au
www.linkedin.com/in/karen-lurati-remarketable

Instagram: @theretailmarketers
Website: theretailmarketers.com
YouTube Channel: youtube.com/@theretailmarketers

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Customer Connect: A Customer Experience Podcast for Small Business OwnersBy Nicole Keleher