Miriam delves into AI's role in quality monitoring, explores conversation analytics, and discusses AI integration in healthcare BPO. She examines global dynamics, U.S. protectionism, Botswana's market emergence, and tackles customer care growth, tech adoption, and data security challenges.

(0:00) Introduction to AI in Quality Monitoring and Customer Experience

(1:02) Conversation Analytics and Real-Time Data in BPO

(3:06) AI Integration and Healthcare BPO Market Trends

(6:08) Global BPO Dynamics and U.S. Protectionism Impact

(8:11) Botswana's BPO Market Emergence with CCI Global

(10:52) Growth and Challenges in Customer Care BPO

(13:27) Technology Adoption and Data Security in BPO