Scott, the Vice President of Business Development at SaskTel

International. With over 20 years of experience in the

telecommunications industry and more than 30 years in IT, Scott shares

his insights on customer service and digital transformation strategies.

Scott begins by providing an overview of SaskTel International,

explaining how their extensive history and strong market presence have

allowed them to create robust partnerships and seize opportunities

within the telecom industry. He highlights the significance of

leveraging the company's reputation and history to attract inbound

traffic, while also maintaining a proactive approach in researching

potential clients to expand their reach.

The conversation then shifts to the current focus areas for SaskTel

International, emphasizing their efforts in 5G deployment and the

exploration of AI applications. Scott elaborates on how 5G technology is

a major area of interest, especially in regions like the Caribbean,

South America, and Africa, where they are leading the charge in network

development. He also discusses the potential of AI in improving telecom

operations, noting that while AI adoption is still in its early stages,

there is a growing interest in its ability to enhance efficiency and

reduce operational costs.

Scott addresses common apprehensions about AI, particularly concerns

about job displacement. He reassures that AI is more likely to augment

human capabilities rather than replace jobs, enabling employees to focus

on more strategic tasks. He provides examples from SaskTel

International, where AI tools are used to assist developers and improve

productivity without reducing the workforce.

The discussion also covers client retention strategies, highlighting

the importance of delivering exceptional customer experiences. Scott

explains that reducing friction points during service changes and

installations is crucial for retaining clients. He emphasizes the role

of both skilled personnel and advanced tools in ensuring a seamless

customer experience.

Towards the end of the episode, Scott shares insights into SaskTel

International's approach to selecting and integrating new technologies.

He discusses the importance of cultural alignment and technical

compatibility when forming partnerships with other companies. He also

touches on the process of evaluating new solutions and ensuring they add

value to multiple clients.

Scott concludes with advice for businesses looking to implement new

technologies: be open to innovation but cautious about adopting new

tools. Ensure that any new technology supports and enhances existing

processes rather than defining them.

To get in touch with Scott, you can reach out to him on LinkedIn: https://www.linkedin.com/in/scott-argue-5058b749/

Tune in to gain valuable insights into the world of digital

transformation in telecommunications and learn how industry leaders like

Scott navigate this ever-evolving landscape.