In this episode of Empathy By Design, we welcome Dr. Diaz, a distinguished social scientist with a background in clinical psychology and virtual reality. Dr. Diaz discusses her innovative approach to conflict through her self-constructed DOT model. She emphasizes the importance of conflict resiliency rather than conflict resolution, arguing that conflict is a natural part of human interaction that should be approached with a constructive mindset. Tune in to explore how empathic design can bridge dissonances and foster meaningful human connections in the digital age.

 

00:00 Introduction to Empathy By Design

00:47 Meet Dr. Diaz: A Social Scientist's Journey

02:58 Redefining Conflict: From Resolution to Resiliency

04:34 The Art of Conflict Resiliency

05:47 The Role of Harmony in Conflict

 

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