As the Chief Experience Officer at Help Scout, Mariah Hay is very focused on delivering amazing product experiences. In this episode of Product Chats, Mariah dives into how to leverage human-centric design to better serve your users. We also explore how to foster cross-functional team collaboration, build product teams, and practice tech ethics.
 

Time Stamped Show Notes

Important skills that help you succeed in product [02:14]

Building product teams [04:38]

How cross-functional teams support human-centric design [06:36]

Human-centric design [08:03]

Fostering cross-functional team collaboration [10:47]

All about tech ethics [13:24]

Advice on practicing tech ethics [16:10]

Tips for aspiring product managers [20:26]

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