In this intriguing conversation with Dean Cooper, an executive coach and trainer with 30 years of management consulting experience, we journey into hostage negotiation, interrogation and undercover agents.

We dive into the power of labelling and curiosity in building effective relationships. Instead of asking 'why' questions, which can cause defensive reactions, Dean reveals how labels can bypass the brain's defensive mechanisms, making the person feel heard and understood.

Dean also shares how to introduce and practice these communication skills and how even the most experienced people can break old habits and embrace new ones.

OxTalks is produced and managed by Urban Podcasts.