In this episode, Sara Costantini, managing director at CRIF, reveals some of the main findings from its latest research, 'Banking on Banks'. She tells Open Banking Expo's Ellie Duncan why UK consumers, in particular, view banks as "a second line of defence" after the government and where banks are falling short in helping consumers amid the cost-of-living crisis. Finally, she discusses what banks across the UK and Europe can learn about how to use Open Banking technology to deliver the right products and services to their customers.