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Are you overwhelmed by the relentless push to overhaul your contact center with AI? Let's clear the air about the real impact of AI in this industry. 

My recent talks reveal a surprising fact: many companies are not rushing into AI as believed. In reality, few have a detailed plan or have started implementation.

Join me in a practical journey as we create a roadmap for incorporating technology thoughtfully in your contact center. 

Drawing from my latest engagements in Philadelphia and Miami, we'll focus on using what you already have efficiently and investing wisely, not hastily. 

We advocate a thoughtful approach to innovation, ensuring you adopt AI at a manageable pace, suited to your business needs. This discussion is about building a strong foundation for growth, stepping into AI with confidence and a well-defined strategy for success.

 Tom Laird’s 100% USA-based, AI-powered contact center. As the only outsourcing partner on the NICE CXone Customer Executive Council, Expivia is redefining what it means to be a CX tech partner. Learn more at expiviausa.com. 

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