In this episode, discover how Agent Assist—powered by Small Language Models and integrated with CRM systems—delivers real-time, context-aware information to customer service agents, boosting first-time resolution, response consistency, and agent efficiency. Learn how it uses live CRM data, transcripts, and historical insights to personalize conversations, enhance QA, reduce errors, and elevate overall customer experience and brand reputation.

https://blog.datamatics.com/extend-crms-and-empower-cxm-with-agent-assist