In this episode, learn how Agent Assist (a CRM‑integrated Agent Copilot powered by Small Language Models) enables customer service agents to instantly retrieve and synthesize live CRM data via simple language prompts—improving first‑time resolution, response consistency, and agent confidence. Discover how this AI assistant provides personalized support using transcription-driven QA feedback and best-practice answers, driving CXM effectiveness while enhancing brand reputation and operational efficiency.

https://blog.datamatics.com/extend-crms-and-empower-cxm-with-agent-assist