Servicing loans is much more than retaining a portfolio and collecting payments; it’s about meeting the evolving needs of your customers and delivering an improved borrower experience. The current Covid-19 pandemic is causing significant social, economic and personal disruption. Most companies have 90-100% of staff operating remotely. The availability of teams to handle work volumes has been a challenge.

In this time of crisis, Peoples Processing is offering loan servicing support to Mortgage Servicers to help them improve borrowers’ experience and retain their customers. Continue reading...