We sat down with Joris Beets, International Service Design Director at EY-Seren. We talked about keeping clients happy, creating a harp that was played at the World Cup and if Customer Journey Maps are bullshit.

Would you like to learn from Joris? Come to our FLA: Design Thinking & Innovation Week - http://bit.ly/2wjOGF6

We sat down with Joris Beets, International Service Design Director at EY-Seren. We talked about keeping clients happy, creating a harp that was played at the World Cup and if Customer Journey Maps are bullshit. Would you like to learn from Joris? Come to our FLA: Design Thinking & Innovation Week - http://bit.ly/2wjOGF6

We sat down with Joris Beets, International Service Design Director at EY-Seren. We talked about keeping clients happy, creating a harp that was played at the World Cup and if Customer Journey Maps are bullshit.

Would you like to learn from Joris? Come to our FLA: Design Thinking &amp; Innovation Week - http://bit.ly/2wjOGF6

EY-Seren - Are Customer Journey Maps Bullshit?

Listen to relaxed conversations with inspiring creatives and innovators from around the world. Hear their stories, mistakes they have made and opinions on whats going on in the industry. Get inspired!

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EY-Seren - Are Customer Journey Maps Bullshit?

EY-Seren - Are Customer Journey Maps Bullshit?