Cindy Butler, Renasa’s Regional Manager for KZN and Coastal, discusses the importance of risk management in the insurance industry, focusing on KZN's challenges over the past five years, including storms, riots, and fires.  

Renasa’s approach combines advanced data analysis with an “Eyes on the Ground” initiative, where risks are physically inspected. Cindy emphasises the importance of broker relationships, using both technology and personal engagement to manage risks prudently.  

She highlights the need for collaboration between insurers, brokers, and clients, with a focus on making KZN insurable again, despite ongoing service delivery and weather-related challenges.