Today, we drill into the grassroot level of service design. Service design is all about doing: building things and communicating things. It’s about finding the right balance between feasibility viability and desirability in the solution we’re working on. Discover with us what service design is at a concrete level and how to use it from strategy building to individual product development. Our guests are Mikael Leppä, Head of Design from the Norwegian state energy company Equinor and Suvi Helén, a design professional from an outcome-focused digital transformation company called Futurice. And then we have Valmet’s own expert, Katri Tapola, Operations Development Manager. Join us in expanding your view to cover the solution’s entire life cycle.