Guest Name:
Flynn McLain - GolfTEC

Guest Intro:
Way back in show 10 if you recall, I had Joe Assell who's the CEO of GolfTEC on the show and we talked about how critical operations were to the success and growth of their business. Well, we're lucky to have one half of the dynamic duo of operations from GolfTEC here today.

Flynn McLain is the Vice President of Franchise Operations at GolfTEC and someone I consider a good friend. We shared more than a few beers together. He knows, loves, and breathes operations. I'm grateful he's on the show with us today.

Topics We Discuss:
What GolfTEC does for golf enthusiasts
Growing the company originally from 7 locations to 200 locations, operating in 5 countries with 650 coaches
Handling the franchise operations in US, Canada, Japan, South Korea and Hong Kong
Their best systems and process in place: The Operations Flywheel
The five components of Operations Flywheel
Biggest challenge in operations: Shortening the learning curve
Handling new projects: Execution guides to protect the time of their coaches
Hiring for greatness: Passion for golf instruction
Filling in the recruiting pipeline through the PGA/PGM schools and PGA professionals
Operation health checkups: Lessons per active client & quality of lesson experience
Managers working with coaches
Having a one-stop shop access to all data from all 200 locations
Getting excited for GolfTEC's international growth

Books, People, & Resources:
www.golftec.com
Connect with Flynn through sending him an email at [email protected].
Check out GolfTEC on Facebook.
Dropbox

Book recommendations:
The One Minute Manager by Ken Blanchard and Spencer Johnson