Guest Name:
Kelly Childress

Guest Intro:
My guest today is Kelly Childress. She is a dispute resolution practitioner, a certified coaching consultant, and a board certified chaplain with over 15 years of experience in healthcare. Kelly has vast experience working with people who have been blown away by a difficult event, a death, a terminal diagnosis, a tragedy, or some type of crisis. She loves to help build bridges and gaps between what was and what can be. She also have three amazing nieces who light up her world. As a side note, she is one of the sweetest and most genuine people I've ever met.

Topics We Discuss:
What Kelly does as an Ombuds/Mediator in healthcare institution
The importance of self-care
Balancing transparency versus self-incrimination: Being an internal neutral to advocate for a fair process
Erring on the side of truth: Paying high value in transparency and truth
Factors for playing the blame game: Culture + Discomfort
Practicing a just culture: Taking the story from everyone's perspective and creating positive changes to grow
The power of effective communication: Understanding one's culture and listening
The attributes of a good medical practitioner: Technical excellence + emotional intelligence + communication expertise + open heart
The value of compassion: Treating people as human beings + smiling can be healing
Who do you really want to be in this world?
Dealing with stressful circumstances: The medical institution as a world unto itself
How to be more receptive to care: Willingness to share, listening, participating in creating the right conditions to get well
How to cultivate effective communication: Being an expert in your field.
Being open to being coached: Listen to what's being reflected back to you
Never underestimate the impact you have on people
Planting seeds of compassion, kindness, and forgiveness

Books, People, & Resources:
Furiously Happy by Jenny Lawson
The Code of the Extraordinary Mind by Vishen Lakhiani