Guest Name:
Philip Cooke - Radically Simple Consulting

Guest Intro:
My guest today is Philip Cooke whose lifelong passions are process improvement and helping people achieve their deepest passions in life. His engineering firm helps businesses who can't keep up with their demand for their product or service. They streamline their workflow to get more done with what they have.

Topics We Discuss:
The challenges and successes Philip commonly sees in organizations
The impact Philip provides to their clients: Finding the bottleneck is key
How to tap into people who need help but don't understand the value
The importance of knowing your pain points
When to know your operation is growing in an unsustainable way
Balancing between improving operations and new projects: Getting things ironed out before adding people
The difference between automation and building a process: Make sure you're NOT automating a broken process!
Attributes of great leaders: Daily plan + Execution
Dealing with decisions and tasks performed at a wrong level
What makes a bottleneck?
Find the bottleneck and start finding ways to shift around
Freeing your mind to take things off the plate
Metrics and monitoring the health of an organization:
Scoreboards with 2-3 Key Performance Indicators (KPIs)
Cycle Time
First Time Right
Making sure there's a good market for what you do
The way to build relationships: Providing VALUE
The importance of simplifying your operations: Whiteboards + simple systems

Books, People, & Resources:
Radically Simple Consulting
The Go-Giver by Bob Burg and John David Mann
The Goal by Eliyahu Goldratt
The ONE Thing by Gary Keller and Jay Papasan