Facebook had a bad week, starting off with its biggest ever, world-wide, outage that lasted for six hours, and then followed by damning US Congressional testimony provided by whistleblower and former Facebook product manager, Frances Haugen, detailing a culture of prioritising profit over civil responsibility at the social media giant that fuels societal division and hurts kids and teenagers through its algorithms. Steve and Ben discuss Facebook’s extraordinary week, and whether or not Facebook is capable of reforming its ways to overcome these systemic issues.