“A Bit of a Rant!”

In this episode, Kim talks about checking your social media accounts on a daily basis, so you can reply quickly to your customers’ questions and comments. 

Key Takeaways!

• Kim’s dilemma:

Kim’s phone/internet company has been giving her poor customer service lately. To try to receive a response right away, Kim would use the company’s motto: “good customer service” to try to get their attention. This method has helped her with previous issues in the past. So Kim tries to use this tactic again, hoping this would help, however it has not - leaving Kim quite frustrated and upset. Communication between Kim and the phone/internet company is weak, because the company won’t follow-up in a timely manner. Kim tries to follow-up and ask for help, but this company will not respond. How aggravating! 

• This scenario has got Kim thinking about her own customers, and her communication skills with them.

• Kim’s suggestions:

• Get into a regular routine of responding to customers’ comments on your social media profiles in a timely manner.
• Schedule time every single day to check your social media profiles. 
• Check your comments, questions, messages, and likes.
• 3 times a day: morning, afternoon, evening – 5 minutes at each check-in.
• Don’t leave your customers hanging – converse with them!  

Resources Mentioned in this Episode

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