Welcome to Elevating Brick and Mortar. 

A podcast about how operations and facilities drive brand performance.

On today’s episode, we talk with Jamie Goldberg, Vice President of Real Estate and Development at One Medical. One Medical relies on people-centered design, smart application of technology, and a team of talented primary care providers to offer a seamless experience that not only saves patients time and money but also leads to better health and happier lives.

In this episode, Jamie discusses building trust within cross-functional teams, how One Medical keeps its net promoter score high, and how facilities are a growth engine for the company. 

Guest Bio:
 

Jamie started his career as an attorney before transitioning into corporate real estate. For over the last 25 years, Jamie has held leadership positions for companies including Popeyes Chicken and Biscuits, Starbucks, Verizon/Alltel, and heading up the retail corporate solutions team for Colliers International.

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Guest Quote

“We're a growth engine for the company too, and one of the great things about being at One Medical from a real estate leader is that we're seen as a strategic partner for growth. You know, we're not seen as an order taker or somebody who just fulfills a special part or one specific part of the business. We're really a partner in growth, and we get to express why we think we should go into this market or that market, how we go into that market, and how that strategy plays into the success of the company. And it's really resonated.” - Jamie Goldberg

Time Stamps

**(02:21) - Jamie’s transition from law to real estate 

**(07:31) - One Medical’s North star 

**(14:07) - Perceptions of facilities 

**(25:31) - Brand consistency 

**(30:00) - Sustainability and technology 

**(38:03) - Jamie’s advice 

Sponsor:

ServiceChannel brings you peace of mind through peak facilities performance.

Rest easy knowing your locations are:

• Offering the best possible guest experience
• Living up to brand standards
• Operating with minimal downtime

ServiceChannel partners with more than 500 leading brands globally to provide visibility across operations, the flexibility to grow and adapt to consumer expectations, and accelerated performance from their asset fleet and service providers. Get to know us at Servicechannel.com

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Links 

• Connect with Jamie Goldberg on LinkedIn
• Connect with Sid Shetty on Linkedin
• Check out the ServiceChannel Website