Groovers Talk Tech - Knowledge as a Service (KaaS): Technical Expert Series

Facing Current IT Challenges and Leading with Empathy with CTO at Smart Financial Credit Union


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In the wake of the pandemic, the remote work boom, and The Great Resignation, retaining and developing top talent is more important than ever in any industry — and IT is no exception.

You want to ensure you can adapt to the rapidly shifting work landscape. 

You need to lead with empathy.

That’s how Marcus Manning leads as Chief Technology Officer at Smart Financial Credit Union, where he is learning new strategies for accommodating the post-pandemic professional world.

Join us as we discuss:

  • How to decide between an office, remote or hybrid environment
  • Why leading with empathy is so important
  • How to build trust across your organization

Everyone is re-evaluating their career choices these days, so how can your business attract and retain the best? Let’s drill deeper. 

“IT has really become the backbone of any organization. IT is no longer just nice to have, it is a necessity.” — Marcus Manning

A problem-solving foundation

Marcus has been in IT since his college days at Texas State. “Coding is great,” he jokes, “but I need some people interaction.” He deftly blended his technical expertise with the more ephemeral skills needed to build and lead successful teams.

He started out in the petroleum industry, spent time with Continental Airlines prior to their merger with United, and then the Texas Children’s Hospital before spending over eight years in the credit union field. 

These well-rounded experiences prepared Marcus for his elevation to the C-suite at Smart Financial. A coding background enhances your ability to solve problems with an analytical mindset. 

In the midst of this digital transformation, every business is a technology business now, no matter what your main product might be. 

Crafting the perfect culture

Marcus points out that your people are your most important asset right now. You can spend a lot of money on advanced tech solutions, but you also need skilled workers in place to ensure those systems are running as efficiently as possible.

See entire blog post here: https://mobiuspartners.com/podcast-current-it-challenges-and-leading-with-empathy-with-cto-at-smart-financial-credit-union.
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Groovers Talk Tech - Knowledge as a Service (KaaS): Technical Expert SeriesBy Mobius Partners