Although the future will always be uncertain, as leaders, we try our best to understand what’s on the horizon. As commerce continues to rapidly shift into digital, what are the key elements that we need to keep our eyes on? In this episode of Commerce Chefs, Kyle and Tom sit down to give you all the answers you’ve been dying to know. They discuss the importance of community, what personalization actually means, how to bring more joy and humanity into online experiences, and the need for businesses to have a positive social impact. Plus, an appearance is made from producer Julia, who’s always setting the team up for success… except when she forgets to book us guests.