Think AI is just a bright, shiny object? Think again. In this episode of AI Today, host Lou Bortone sits down with Brett Wallace, founder of Agent Discovery, to unpack how small and mid-sized businesses can use AI voice agents and automation to eliminate everyday operational bottlenecks. Brett shares his journey from creating a personal phone agent to field recruiter calls, to building sophisticated, multi-tool integrations with Claude Code. Learn the difference between standard automation and agentic workflows, and discover how to let AI handle the boring stuff so you can focus on human connection.