From Fear to Fun - Efficient consultation - Empower patients

Fear to Fun: First impressions count


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In this episode, we explore how quickly children and parents form judgments in a medical encounter — and why those first seconds shape the entire consultation. Within 100 milliseconds, the brain decides whether someone seems trustworthy, competent, or threatening. Within 7–10 seconds, it finalizes its verdict. And once that judgment is made, it becomes incredibly hard to change.

We cover:

  • How first impressions form in just 100ms
  • Why the brain defaults to caution when signals are unclear
  • How children arrive with pre‑activated emotions before meeting the doctor
  • Why reassessing a first impression costs energy the brain prefers not to spend
  • How a negative early impression creates an uphill battle for trust
  • Why investing in a warm, safe first impression transforms the entire consultation

Key takeaway:

First impressions count — profoundly. A few intentional seconds at the start of the encounter can create safety, trust, and cooperation that last throughout the entire visit.

Tune in for a practical, eye‑opening look at the neuroscience behind first impressions in pediatric care.

You can find this content also in my blog: https://wp.me/pfxEk2-6K

Music by Sascha Ende via ende.app

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From Fear to Fun - Efficient consultation - Empower patientsBy Astrid M. Koenig