<p>The American Hotel and Lodging Association reports that guests are growing unhappy with hotel loyalty programs, amenities, and customer service. WWJ's Murray Feldman has more. </p>

The American Hotel and Lodging Association reports that guests are growing unhappy with hotel loyalty programs, amenities, and customer service. WWJ's Murray Feldman has more.

<p>The American Hotel and Lodging Association reports that guests are growing unhappy with hotel loyalty programs, amenities, and customer service. WWJ's Murray Feldman has more.&nbsp;</p>

Feldman Report: Guest satisfaction with hotels is dropping

Murray Feldman's consumer business reports heard on WWJ Newsradio 950.

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Feldman Report: Guest satisfaction with hotels is dropping

Feldman Report: Guest satisfaction with hotels is dropping