<p>Small businesses are at a greater risk for customer dissatisfaction because the bar for friendliness is perceived higher than big companies. WWJ's Murray Feldman has more.</p>

Small businesses are at a greater risk for customer dissatisfaction because the bar for friendliness is perceived higher than big companies. WWJ's Murray Feldman has more.

Feldman Report: Small businesses at more risk for customer dissatisfaction

Murray Feldman's consumer business reports heard on WWJ Newsradio 950.

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Feldman Report: Small businesses at more risk for customer dissatisfaction

Feldman Report: Small businesses at more risk for customer dissatisfaction