In this episode, Paul Bowler, VP at Plum Market, delves into their tech-savvy approach and sustainable sourcing in artisan foods. From a single store in 2007, Plum Market now spans multiple locations, including Miami and airports, optimizing operations with online ordering, Instacart, and heatmap-driven customer insights. They're also dedicated to sustainable sourcing, partnering with local farmers and implementing eco-friendly programs like composting and recycling.