In this episode of Growing in the Green Industry, we welcome Robyn Schmitz, CEO of High Prairie Landscape Group. Robyn talks about assessing the customer journey as well as the employee journey. She discusses what the touchpoints are, filling the gaps to provide better value to the customer, making the hand-off effective and the importance of having clear communication. This episode is hosted by Brett Lemcke of R.M. Landscape and Neal Glatt with GrowTheBench.