00:30.75 Introduction and Company Overview

01:51.51 CTO Toolbox and Customer-Centric Approach

02:51.14 Financial Management and Gross Margins

06:23.47 Performance Impact and Page Load Goals

08:07.05 Availability and Failed Customer Interactions

11:07.94 Sustaining Engineering and Budget Allocation

18:01.85 Cloud Expense Management and Value to Cost Ratio