In Episode 6, Sean is speaking with Greg Stewart, CEO of Ladder, a company that was on track to launch a brand new app in March of 2020 when Covid hit and forced the team to pivot in ways they had never imagined. Greg discusses how a deep understanding of their customers helped his team not only improve their product but push them in a new direction that allowed customers to connect at a time when they needed it most. As Greg says, “it's always a matter of who before what, it's people before solutions.”