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Kyle and Matt discuss the importance of doing things that don't scale; the Kano model to understand which features will drive customer satisfaction; observing customers in the wild, and asking questions that elicit emotional answers.
By Matt Symes and Chris JohnstonKyle and Matt discuss the importance of doing things that don't scale; the Kano model to understand which features will drive customer satisfaction; observing customers in the wild, and asking questions that elicit emotional answers.