SURVIVE Podcast - Episode 65 Notes

Episode Title: Finding Real Solutions: Root Cause Analysis for Store Leaders

Host: Mike Hernandez

Episode Description: In this problem-solving episode of Survive, host Mike Hernandez explores how convenience store assistant managers can go beyond quick fixes to find and address the true causes of store challenges. Learn practical techniques for root cause analysis and innovative problem-solving that will help you develop permanent solutions instead of repeatedly dealing with the same issues—transforming you from a manager who fights fires to one who prevents them.

Key Topics Covered:

• Identifying the difference between symptoms and underlying causes of store problems
• Practical techniques for uncovering root causes in a convenience store environment
• Creative approaches to developing innovative solutions
• Methods for building a problem-solving culture with your team
• Implementing and measuring the effectiveness of your solutions

Episode Highlights:

• The revealing story of Marcus, who solved declining coffee sales by addressing a schedule issue rather than changing coffee brands
• The powerful "Five Whys" technique for digging deeper into problem causes
• The "What If" method for generating creative solutions to familiar challenges
• The "Solution Moments" approach for quick team problem-solving during slow periods
• The "Problem-Solution Journal" for tracking issues and building an effective reference guide

Actionable Takeaways:

1. Create a root cause analysis template incorporating the Five Whys technique
2. Schedule a 15-minute team problem-solving session focused on one specific store issue
3. Develop a solution tracking system to document problems, causes, and solution effectiveness
4. Implement the "Learn and Share" practice during shift changes
5. Start the "Small Steps Forward" approach for continuous improvement

Manager Challenge Question: How would you use the Five Whys technique to investigate high turnover in evening shift staff while morning shift retention remains strong?

Listen to this episode to develop the analytical skills that will help you solve problems permanently rather than temporarily, improve team engagement, and advance your management career.