Matt is a highly experienced practitioner, manager, coach , consultant and accredited trainer with a love of Lean Agile, Kanban, ITSM, Service Operations and Business Transformation.

With over 25 years working in a wealth of IT service roles and a decade of adopting, adapting and coaching Lean Agile practices in various organisations, Matt has facilitated transformations that have resulted in huge cost savings, improved service outcomes, increased quality and reduced variability with sharp increases in satisfaction for staff and stakeholders alike. Matt has taken this experience and shared it to become an active contributor to the Agile ITSM/DevOps movement, occasional blogger and conference speaker.

Organiser of online meetup group #LeanAgileUK
and Lean Agile Stockport Meetup Community (https://www.meetup.com/Lean-Agile-Stockport/)

Accredited Kanban Trainer (AKT), Kanban University

Contributor to VeriSM | Service Management for the Digital Age (https://www.verism.global/)

Licenced Agendashift Partner (www.agendashift.com)

getKanban simulation game workshop facilitation (www.getKanban.com)

Specialties:
Kanban, Lean Strategy, Agile, Scrum, Systems Thinking, ITIL Service Design, Transition & Operations, Continuous Service Improvement, Value Stream Mapping, Analytics - Service Metrics and Data Driven Decision Making

Website: http://www.hapus.net
Twitter: https://twitter.com/hapusITSM
LinkedIn: https://www.linkedin.com/in/turnermaround/