Online instructions. Not even a quick start guide to set up a Canon printer with ink tanks. Customer services saying “look online” to every question. Daniel discusses Bernard Tapie the French business doctor and owner of Adidas. He had a crazy nostalgic idea to help kids on housing projects. Sarah got into trouble saying the wrong thing. Daniel gives precious advice on tackling sensitive subjects especially about love life. Daniel gets his wisdom from studying movies and how people deal with situations. Smashing things to break the spell of a mood. Daniel explains open and closed question like how or why or what. Daniel suggests to Sarah how to obtain permission to ask difficult questions. Daniel offers help by sending Elvis Costello’s incredible depressing “Painted from Memory”. The founding of Hollywood by Jews banned from Broadway. The importance of context. Apologies and second chances and so much more.