“Intercultural agility” is a term that was new to me. H.R. professional and diversity/inclusion expert Janice Downing talks about what happens when cultures clash in the workplace, and why simply hiring diverse employees isn’t enough to build trust. She says intercultural agility can be learned and is essential to navigating a diverse workforce. 

Janice Downing is CEO of CommonSense Consulting@Work she helps organizations change behaviors system-wide in addition to training leaders and employees. She has worked at American Express, Medtronic and Cargill and is a certified professional in human system dynamics (PHSD). 

Joanne Henry has more than 30 years of experience in communications and has started three successful businesses, including PR for Good. She’s helped build and strengthen brands and has worked with global companies to entrepreneurs as they navigate and recover from a crisis. She also helps companies identify and act on their visions for social good beyond a business mission and is a co-founder of the Common Good Breakfast series. You can find her on Twitter at JoanneHenryPR.