Virginia Heyburn is joined by James White, Principal Strategist at Engage fi, for a deep dive into one of the most transformative and challenging topics in financial services: artificial intelligence. They explore what it really takes to build and execute an effective AI strategy, the most common mistakes we see, and what a true AI strategy actually looks like. With so many AI vendors entering the market, they cover key questions you should be asking and highlight some red flags that can signal trouble ahead. Most importantly, they look at all the ways AI can reshape rolls, lead to more optimized operations, and strengthen the member or customer experience.

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In this episode, Virginia is joined by James White, Principal Strategist at Engage fi, for a deep dive into CRMs and AI. They explore how AI has transformed CRM from a static system of record into a dynamic tool that drives meaningful action. Virginia and James highlight the tangible results financial institutions are already seeing with AI-powered CRMs and look ahead at how AI driven and CRM driven banks and credit unions can future proof themselves against disruption in the financial services industry.

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On this episode of Fintech Unleashed, Virginia Heyburn is joined by Fabio Biasella, Engage fi’s Director of Strategic Services, to discuss the economic outlook for the second half of 2025. They explore key trends shaping the landscape, including the employment market, interest rates, inflation, and the growing debt burden. They also take a closer look at where loan and deposit growth may be headed, the biggest risks currently facing banks and credit unions, and potential threats to the traditional banking model.

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On this episode of Fintech Unleashed, Virginia Heyburn, Director of Research, Insights, and Advocacy, is joined by Jason Beckmann, Executive Vice President of Technology and Operations at Emprise Bank for an exciting conversation on emerging technology in banking. They dive into some of the hottest topics shaping the industry, including artificial intelligence, machine learning, blockchain, and banking as a service. They also explore how financial institutions can tap into fintech partnerships, navigate regulatory shifts, and take a proactive approach to managing risk.

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Virginia Heyburn is back with another episode of Fintech Unleashed. On today’s episode, Virginia is joined by Joe Dugan, Strategic Advisor at Engage fi. Together, they explore the importance of operational efficiency, the challenges faced by banks and credit unions, and how channel optimization can enhance the member/customer experience and lead to significant cost savings.  They also discuss the need for a customer-centric approach and practical steps financial institutions can take to improve service delivery.

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Virginia Heyburn is back with another episode of Fintech Unleashed. In today’s episode, Virginia is joined by Dr. Art Harper, Engage fi’s Strategic Consultant, Payments, to explore the role of AI in payment decision making. They discuss how AI-driven solutions can streamline processes, enhance personalized offers to strengthen customer/member relationships, and even support financial literacy initiatives.

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Virginia Heyburn is back with another episode of Fintech Unleashed. On this episode, she is joined by Anne Miela, Engage fi’s Vice President of Implementations to explore core modernization as an efficiency strategy. They discuss what makes core conversions unique in today’s landscape, how financial institutions can leverage them to drive efficiency, and the key steps to ensuring a core conversion delivers the desired results.

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Virginia Heyburn is joined by Fabio Biasella, Director of Strategic Services at Engage fi to discuss the top trends banks and credit unions should be prioritizing in 2025. As we look ahead to a new year, the industry continues to evolve quickly, bringing both challenges and opportunities. From modernizing operations and embracing artificial intelligence to engaging the next generation of customers and navigating open banking, they dive into key areas that demand attention. 

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Virginia Heyburn is back with another episode of Fintech Unleashed. On today’s episode, she is joined by Duncan Taylor, SVP, Chief Operating Officer at the Washington Bankers Association to explore Gen Z’s role in shaping the future of the banking industry. They discuss what financial institutions are prioritizing when hiring Gen Z, tackle common misconceptions this generation has about working in banking, and examine whether traditional recruitment models are equipped to attract the talent of tomorrow. 

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Many FIs struggle with sunsetting communications systems and outdated technology, causing a disconnect across all channels. Integrating communication platforms will enable FIs to streamline processes among employees, customers/members, and partners and create a second-to-none customer experience. Engage FI's Stacey McClure addresses the pain points FIs face in this arena and explains why NOW is the time to act and transform.

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