Global investment in fintech has reached $19 billion. What role do customers play in shaping this new world of digital banking? Ruth Handcock, Chief Customer Officer of Tandem Bank, a new “challenger bank,” visits the podcast to explain.

Listen to this episode to learn:

How transparency, trust, and customized experiences are recalibrating retail banking

Why customers are gravitating towards retail banking startups that provide choice, flexibility, and positive reinforcement

Advice on how banks can partner with customers to ease their financial stress and empower successful money management