Are you struggling to decide when to let go of a challenging guest at your salon? In our latest episode of Hairblazers, we dive deep into the nuanced topic of firing guests with our special guest, Brooke, General Manager of Verde Salon Group. Discover the strategies and practices we've implemented to maintain a positive environment for both our team and our loyal clients. From handling repeat offenders to ensuring fair guidelines, this conversation is packed with insights you won't want to miss. Tune in to learn how to navigate these tricky situations with compassion and confidence, and keep your salon striving for excellence!