Sean Pillot de Chenecey chats with Alan O'Neill, change management expert, corporate culture and customer experience expert. 

Included in the chat:

• Selfridges and how Alan made an impact working as a change management consultant
• How customer experience is the new differentiator for businesses
• What is going to affect consumers in the future
• Book review: Who moved my cheese?
• Culture case study
• How Alan approaches his speeches so they are written for the audience

Book Alan to speak at your event: https://www.speakersassociates.com/speaker/alan-oneill

Book Sean to speak at your event: https://www.speakersassociates.com/speaker/sean-pillot-de-chenecey

Buy Alan's book: https://www.amazon.co.uk/gp/product/B07JN28H51